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PeekMed web offers a dedicated technical support team ready to assist you during business hours. You can easily reach them via email at support@peekmed.com or directly from PeekMed web through the feedback menu.
For additional assistance, visit the Contact section on our website at www.peekmed.com. If you need to report any potential events, please do not hesitate to get in touch with our Regulatory Affairs Department at regulatory@peekmed.com.
For more comprehensive information regarding the machine learning models, the population studied, data collection methodologies, and any recognized limitations, please feel free to reach out to us at support@peekmed.com.
The User Manual is available in electronic format for your convenience. Should you prefer a printed copy, you can request one at no cost, including shipping, by contacting us at info@peekmed.com.
To ensure you receive effective technical support, our team may ask for details about your PeekMed web license. You can find this information in the software's menu bar by accessing the About window, where the software version is displayed. If you notice any security issues, such as unauthorized access to your account or loss of your cases, please reach out to our support team immediately using the contact methods mentioned above.
You have the ability to access, update, or request the deletion of your personal information. Please note that Peek Health S.A. may require you to verify your identity before processing these requests. You can send your requests to support@peekmed.com. Peek Health S.A. retains your data for the duration of your relationship with us and for a period thereafter. This retention allows for account recovery if you choose to renew, facilitates our internal data analysis, and supports historical and archiving purposes. Additionally, you have the right to withdraw your consent at any time.
Withdrawing your consent will not impact the legality of any data processing that occurred while your consent was in effect. If you have questions about where and how your personal data is stored, or if you would like to learn more about your rights related to data erasure and portability, please reach out to us at support@peekmed.com. For additional insights into our dedication to compliance and transparency, feel free to contact our Regulatory Affairs Department at regulatory@peekmed.com.