What to do when I can’t login due to an “internet connection failed” error?

Last updated on January 19 2023

If you are trying to use PeekMed and the message "Internet connection failed" appears, please try these solutions.

Solution 1
Step 1 - Allow PeekMed application outbound traffic rules on any firewall/antivirus application which might be installed on the local computer;
Step 2 - Add the URL https://api.peekmed.com to the whitelist of the intranet proxy/firewall, if applicable;

Solution 2 (only if you are using Windows)
Download and run this windows program https://aka.ms/highdpimfc2013x64enu